Richard and the CRM Trick Bag have helped me tremendously in implementing CRM 4.0 on-premise for our company. I was a complete novice to Microsoft Dynamics CRM when I attended Richard's course in Customization. I found him to be extremely articulate in the subject matter and he was able to easily convey pertinent subjects. I then attended his Applications course and subscribed to the online resources which includes the Trick Bag. These resources have been invaluable to me in my CRM adventure. I continue to utilize Richard's tools and go back to them often when I have questions... Many accolades to you Richard! Thanks so much for making my entry into the Microsoft Dynamics 4.0 arena so enjoyable.

Geri Rizzuto, Microsoft Dynamics CRM 4.0 Consultant

Richard and the CRM Trick Bag has helped me excel both personally and professionally...the support I've received from Richards tools has helped me to successfully move our organization forward in migrating to CRM 4.0. ...I stumbled upon Richard's CRM Trick Bag by searching on the web, subscribing to his RSS feeds and purchasing his book, "Building Workflows in Microsoft Dynamics CRM 4.0" and watching his tutorials. I honestly felt I had hit the jackpot with the wealth of information Richard provided. Richard is an amazing teacher! Richard is knowledgeable, patient and eager to help others succeed.

Sherry Hale, Eagle Technology Management

Richard,
I aced the installation exam with 96% and am preparing for the app and Customization next week. Your material is real good and the way you explain is awesome! Thanks!

Rohit Bhatia, Dynamics CRM Consultant