Dynamics CRM Applications

The "Ten-Minute Tips" category on the Trick Bag is a good all-up reference for articles and videos on the applications and core concepts: http://www.dynamicscrmtrickbag.com/category/ten-minute-tips/

Here's a combination of recorded instructor-led training (ILT) sessions and Trick Bag articles for the different areas:

Core Concepts

• Instructor-led training (ILT) session recording: Introduction, Core Concepts
• Trick Bag article + video: Introduction to the Outlook Client
• Trick Bag article + video: Using the Outlook Client, Part 2 (Working with Contacts)

Sales and Marketing

• ILT session recording: The Product Catalog and the Sales Process
• ILT session recording: Sales, Introduction to Marketing

Service Management and Service Scheduling

• Trick Bag article: URL-Addressable Forms and the Service Calendar
• ILT session recording: Service Management and Service Scheduling 

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